Returns & Exchanges

Please check the package when the courier arrives. If an item is missing, damaged or not what you ordered, you can refuse that item and you will not be charged for it.

If you notice a problem after delivery — for example a leaking or broken bottle, or the wrong size — contact us within 48 hours with your order code and a photo. We will replace the item or arrange a refund.

Unopened items in their original sealed packaging can be returned or exchanged within 7 days of delivery. For hygiene reasons, fragrances that have been opened or sprayed cannot be returned unless they are faulty.

Approved refunds are paid in cash or by mobile/bank transfer once we have collected or received the item. Delivery fees are refunded when the return is due to our error.

Contact us through the Contact page with your order code (AURA-…) and a short description. We will arrange collection or tell you where to bring the item.